FAST SHIPPING WORLDWIDE FROM CANADA

FAQ

Questions:

1. General information
How can I contact you?
Can I visit your store location?
Do you run wholesale business?
Do you offer bulk sale with discount?
Do you repair lighters?
Do you ship outside of Canada?
What payments do you offer?
How do I return a defective item?
When will my order ship?
How can I check the status of my order?
What is your return policy?
How can I track my package?
Is a signature required to deliver the package?
Are lighters shipped with butane gas or liquid fuel?
What are your international shipping methods and delivery times?
What are your shipping fees?
Do you ship to US Military APO/FPO?
Do you offer Free Shipping
Do I have to pay duties / taxes / entry document fee for an international shipment?

2. Lighter Information
What kind of fuel do I need for my lighter(s)?
What brand/type butane gas do you recommend?
How do I refill a butane lighter?
How-To Videos

3. Repairing service Information
Where do I send my lighter for repair?
What is the warranty period for my lighter(s)?

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Answers:
1. General information

How can I contact you?

You can contact us directly through email at info@EngineTimes.ws or visit our office/showroom/warehouse in person after making an appointment with us in advance.


Can I visit your store location?

No, this site is an internet online retailer only. Our physical office / showroom / warehouse are for our wholesalers / distributors / retail stores  business. Our contact information is as below. We offer self-picking-up service from this physical location after making an appointment with us in advance.

EngineTimes.ws
7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7
Email: info@EngineTimes.ws
Toll free fax: 1.888.386.7199 / Local fax: 1.604.670.8976


Do you run wholesale business?

Our parent companies are importers and wholesale distributors both in Canada and in USA. Please contact with them via the following information.
Canada: Samuelex International Inc. / https://www.samuelex.com
USA: 3J USA LLC / https://www.3JShopping.com


Do you offer bulk sale with discount?

Yes, please email your request to info@EngineTimes.ws. Discount rates are applied depending on the quantity ordered from you.


Do you repair lighters?

Yes, our parent company, Samuelex International Inc. is the sole distributor of Sarome Tokyo brand, Sikaro brand, Legendex brand and Enginet brand in North America, and provide warranty services for the above 4 brands via its Service Centre in Vancouver of Canada.
Samuelex International Inc.
Service Centre
7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7
Email: servicecentre@3jshopping.com


Do you ship outside of Canada?

Yes, we do ship worldwide via the following carriers.
To USA
UPS Standard (3-8 business days) / Express Saver (Second Day)
Canada Post Tracked Packet Air USA (6 business days)
In Canada
Canada Post Expedited
UPS Standard / Expedited / Express Saver
To Worldwide
UPS Expedited / Express Saver


What payments do you offer?

You can purchase online using any major credit card and PayPal.


How do I return a defective item?

Please email us at info@EngineTimes.ws with your order information. With Warranty repairs please refer to the manufacturer / importer warranty instructions and they will handle all repairs. If you need our assistance in dealing with the manufacturer please do not hesitate to contact us.

When will my order ship?

We provide the same day shipping after receiving your order before 14:00 pm Pacific Time Zone.


How can I check the status of my order?

You can track your order at https://www.enginetimes.ws Alternately you can call or e-mail us for an update. We will automatically send you a confirmation email when your package ships.


What is your return policy?

All items are eligible for our 30 day money-back guarantee. Item must be in new condition with all original packaging. You will receive the order amount minus any shipping charges you paid.

Mail all returns to: EngineTimes.ws
7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7


How can I track my package?

Once your order ships, you will receive an e-mail confirmation from us. This will include a delivery confirmation or tracking number.


Is a signature required to deliver the package?

We require signatures only in the delivery of high-value shipments. In most cases, the delivery person will leave your package in your regular drop-off location. If you would like to add/remove a signature confirmation for delivery, please let us know when the order is being placed. There is no extra charge for this.


Are lighters shipped with butane gas or liquid fuel?

No, per US and Canada shipping regulations, all lighters must be shipped empty without butane gas or liquid fuel. You will need to refill premium butane gas or liquid fuel by yourself before ignition. You can purchase butane gas or liquid fuel locally at a smoke / cigar / convenience store.


What are your international shipping methods and delivery times?

We offer delivery services outside Canada via the following methods: UPS Expedited: approximate 4-6 days delivery Worldwide, UPS Express Save: approx. 2-3 days worldwide but to US/Canada as Second Day service. Please note that because different countries have varying policies and customs regulations regarding international packages, delivery maybe delayed but not be as usual.


What are your shipping fees?

Please estimate your shipping cost of different shipping methods at the check-out section of our site.  


Do you ship to US Military APO/FPO?

Yes, we will ship to any US destination or territory. This includes all military addresses including but not limited to: AA, AE, AP, APO, FPO & DPO. Orders to these zip codes will automatically ship via Canada Post / USPS Tracked Packet Air with a tracking number.


Do you offer Free Shipping

We now offer free shipping on all orders over $100 to the US and Canada. All orders are eligible for UPS standard shipping to USA; Canada Post expedited shipping within Canada;  International orders are not eligible for free shipping.


Do I have to pay duties / taxes / entry document fee for an international shipment?

This depends on the customs rules and regulations in your country. You are responsible for all entry (UPS or Canada Post bond fees) and customs duties / taxes (for example VAT) for your package. Please check with your local customs office for exact fees. 


2. Lighter Information

What kind of fuel do I need for my lighter(s)?

All lighters we sell (excluding Enginet and Zippo oil windproof lighters) require butane gas to operate. Enginet and Zippo oil windproof lighters require lighter fluid.


What brand/type butane gas do you recommend?

We recommend triple-refined butane gas or better. The brand does not matter. Putting 3x refined gas in your lighter ensures top performance and prevents clogging. We recommend the following brands: London, Colibri, Dunhill, S.T. Dupont brand. We do not recommend Zippo, clipper or Ronson butane gas. Butane gas could be found at a smoke / cigar shop or convenience store near your location.


How do I refill a butane lighter?

Please read our Lighter Troubleshooting page below along with the videos on Youtube. If you purchase our lighters, you will find a black booklet of manual and warranty within a gift box.


Are your lighters authentic?

Yes, everything we sell is guaranteed authentic. 


How-To Videos
We provide both on the site and on the manual warranty service booklet (Refill butane gas or fuel, change flint or wick, adjust height of flame ).


3. Repairing service Information

Where do I send my lighter for repair?

All repairs are handled by Samuelex International Inc. who's the sole distributor of Sarome Tokyo in North America, and is the owner of Sikaro, Legendex, Enginet and Nictaro brands.


What is the warranty period for my lighter(s)?

Sarome brand from Japan: 2-Year limited warranty

Sikaro brand from Canada: 2-Year limited warranty

Legendex brand from Canada: 1-Year limited warranty

Enginet brand gas lighters from Canada: 1-Year limited warranty

Enginet brand oil lighters from Canada: Life-time warranty

 


Where can I find lighter troubleshooting tips?

Please visit our troubleshooting page for our lighters in details.

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